For subscription plans, a full refund will be issued if (www.femtosoftware.com) has not been able to resolve even a single issue for your computer within the first 30 days of signing up with (www.femtosoftware.com) subscription.
If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. On the sole discretion of (www.femtosoftware.com) and on a case by case basis, refund can be issued of the charged fees after deducting charges for services provided to customer.
A team of highly skilled and professional IT engineers came together with varying experiences to form www.femtosoftware.com. which is aimed at providing the consumers a complete 360 degree IT support. We believe in customer recommendation and wish to grow with a good word of mouth. We are committed to provide the customers with a quality and cost effectiveness which only a partner shall offer. We provide onsite and phone support for our customers. Once you reach out to us, our licensed professional shall inspect your computer and accordingly guide the best solution the problem you are facing.
We are here for your onsite help and support anytime, anywhere! Reach out to us and find help immediately. We will resolve the issue within minutes! You can also reach out us over phone and rest assured, we do not forward your calls like the others. We have trained professionals where we ensure you get the best of help possible. Our motto is Quality service contracts at affordable pricing. For incident plans, you will be eligible for a refund when any of the following criterions are met:
We don't store credit card information for any customer and we would not do any charging without your explicit consent. You may be able to change from one plan to another (e.g. from incident based plan to 90 days plan). We would negotiate with you and in order to accommodate your revised requirements.